TICKETS & PRICING:
General Admission 2-day Festival Pass: $139
General Admission Saturday Single Day Pass: $75
General Admission Sunday Single Day Pass: $75
VIP 2-day Festival Pass: $270
VIP Ticket includes:
- - Entrance: Skip the GA line and enter through exclusive Fast-Track entry
- - Exclusive Hospitality Area:
- - Expanded bar options
- - Upgraded VIP restrooms
- - Direct un-obstructed view of the Main Stage performances
- - VIP Area is strictly 21+
TICKETS IN THE MAIL:
If you have paid to have your Hard Summer Music Festival pass/passes shipped to you, you should expect to receive them approximately 2-4 weeks before the Festival. If you have not received your passes 2 weeks before the Festival, please contact the Customer Service department of the site where you purchased them.
Fla.vor.us (Groove Tickets):
General FAQ: http://support.flavorus.com/
Flavorus Help Center: http://support.flavorus.com/customer/portal/emails/new
Phone: 1.855.2. FLAVOR (1.855.235.2867)
FREQUENTLY ASKED QUESTIONS: TICKETS & WILL-CALL
I lost my credit card, what do I do?
If you are picking your tickets up at will call you will need to present your original credit card in order to receive your tickets. If you are unable to provide the original credit card, we will accept a clear and legible photo/copy of the card itself.
If your credit card was lost or stolen you may present any other official documentation verifying the original card number. This can be a banking statement with your transaction or a letter obtained at your local bank branch certifying the lost or stolen credit card number.
Tickets will not be released to anyone without proper documentation or proof of purchase and will not be eligible for a refund.
Someone else purchased my tickets, how can I pick them up at the festival?
If someone else purchased the tickets for you, please present photocopies of both the purchaser�s credit card and government issued photo ID to pick up your ticket at the event. For security purposes we suggest you black out the first 8 digits of the credit card on the photo/copy.
I will not be able to attend the show. Can I get a refund?
Unfortunately, there is a NO REFUNDS POLICY. If you opted to have the tickets you purchased left at will call, we will allow another to pick up in your place as long as they can present the proper documentation. That person will need to have the original credit card used to purchase the tickets. If they cannot bring the original credit card, you must provide them with a photo/copy of the card and your government issued ID.
My transaction failed, why was my account still charged?
If your order was declined online, it could possibly be for following reasons:
You may have entered an incorrect zip code that does not match the billing address of the credit card
You may have entered an incorrect credit card number
You may have entered and invalid or incorrect security code (CVV2)
The card itself may be over its credit limit
While we do void all failed transactions immediately, your bank may place a hold on this charge which will be released automatically when your bank reconciles the transaction.
If you have a charge on your statement that has not been released after 3-5 business days please contact your bank.