FAQ

Ticketing FAQS

Are tickets expected to sell out?

There is always a chance that the event will sell out, in which case no more tickets will be sold. So, don't miss out—get your tickets now!

What payment methods can be used to purchase tickets?

Credit and debit cards are accepted.

What happens if I stop making my layaway payments?

If you miss your payment, you will have a grace period to pay your next installment before your order is canceled and subject to a default fee.

What is the maximum number of tickets I can buy?

Tickets are limited to four (4) per person.

Can I upgrade my GA tickets to VIP?

Upgrades may be available if VIP tickets have not sold out. Contact Front Gate Tickets for more information.

What if I accidentally bought VIP tickets and I’m under 21?

You must be 21 or older to enter the venue with a VIP • Enhanced Experience Pass. No refunds will be issued. You may make an even exchange for a GA • Experience Pass via Front Gate Tickets or in person at the box office.

Can I get a VIP package if some members of my group are under 21?

No, only those 21 or older are permitted to enter VIP areas; and you must be 21 or older to enter the venue with a VIP ticket.

Should I receive a confirmation email for my purchase?

You should receive a confirmation email within moments of purchase. If you do not (be sure to check your spam folder), please contact Front Gate Tickets.

What if I purchased tickets but my card hasn’t been charged yet?

Your card should be charged within two business days. If you do not see the charge on your account, please contact Front Gate Tickets.

What's the difference between GA+ & VIP?

• GA+ is an experience for fans who are 18+ which includes expedited entry, dedicated entry and special access to premium, air-conditioned restroom trailers.
• VIP is our elevated VIP experience for 21+ with extra perks. See our Tickets page for full list of amenities.

I ordered my tickets to be shipped to me. When will I receive them?

Tickets will begin shipping closer to the event. If you have not received your tickets within one week of the event, please contact Front Gate Tickets.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from Front Gate. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

Festival FAQS

What time does the event start & end?

Daily Show Times: 2:00PM - 10PM, Box Office opens Saturday August 1: 9AM & Sunday August 2: 1PM

Can I enter anytime?

As long as you are holding a ticket that has not yet been scanned, you may enter any time during the event. Ins & outs are not allowed.

Will set times get posted in advance?

Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, and email updates (sign up for emails at the bottom of this page). Note: The lineup is subject to change.

Can I see a festival map ahead of time?

Yes. Maps showing stage locations, food, bathrooms, etc. will be available prior to the event on this site and/or our social channels.

Is re-entry allowed?

No, ins-and-outs are not allowed.

What is the camera policy?

Professional photographers must obtain a photo pass using our press submission form. Do not email your request. Photo passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.

What can I bring with me?

See our complete list of Acceptable and Prohibited Items.

Will there be a lost & found?

Lost & Found services will be available at the venue on show day, please see one of our staff members for assistance. Following the event, items will be held at the box office.

Can I hang posters or hand out flyers?

Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. Anyone violating this policy will be banned from promoting at our events.

Does the venue have cash machines?

HARD Summer is a cashless event. Credit, debit, Samsung Pay, Apple Pay, and Android Pay will be accepted. Cash can be exchanged onsite for a prepaid card to use with our merchants.

Can I sleep in my car or park overnight?

Sleeping in cars in the festival parking is not permitted for anyone. DO NOT leave your car in the parking lot during non-festival hours, or it will be towed at your expense. 

I’m under 21. Can I attend with a legal guardian?

No one under the age of 21 will be allowed into the venue, with or without a guardian.

What kind of ID do I need?

You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable forms of ID.

What if my ID is lost or expired?

Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation. If your ID was lost or stolen, you must bring a government-issued interim license or passport.

Can I use a consular ID or foreign driver’s license?

Consular IDs are not considered acceptable identification. Foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A foreign government-issued passport will work on its own.